Contact Us

Contact Customer Service
Contact Details

Swish Customer Service:
1-855-467-9474

Swish eStore Help:
1-833-437-8673

estore@swishclean.com

Frequently Asked Questions

GENERAL

Who can purchase from the Swish eStore?

Anyone. Whether you require cleaning solutions and advice for your small, medium or large business or you’re simply cleaning your house, the Swish eStore is your one-stop-shop to give you the confidence and proper cleaning solutions to get the job done right.

Is the full Swish catalogue available on the eStore?

The eStore features our most popular cleaning solutions, tools and equipment for each cleaning task. For a listing of the complete Swish product selection, please visit the Swish Maintenance webage at www.swishclean.com.

ACCOUNT INFORMATION

Do I need a log in password to purchase?

Log in is not required as the site provides a guest checkout. We do require your email address to provide you with Order confirmation and updates. You can create a Swish eStore account to make it easy to reorder supplies, track your order history and access special sales promotions.

I already have a Swish corporate account. Is the Swish eStore replacing my existing corporate account?

No, Swish eStore service is separate from the Swish e-commerce ordering for corporate accounts. To log in to your corporate online account, visit www.swishclean.com.

I'm a current Swish Maintenance customer, if I order on the Swish eStore do I receive the same pricing?

The eStore is not connected to the commercial customer accounts. The eStore sales & promotions are different from commercial quotes.

Janitorial Product Questions and Answers
Swish Shipping and Returns

SHIPPING & RETURNS

What is your shipping policy?

We’re committed to shipping in-stock items the next day. Equipment purchases and large orders may be subject to longer processing times as additional handling and logistical considerations are typically required before shipping. For clarification on your order, please contact our Swish eStore Customer Care team at eStore@swishclean.com or 1-833-437-8673.

What are the shipping costs?

Shipping costs are calculated during checkout, and charges vary based on the delivery postal code.

What courier company do you use?

Your Swish eStore order will be delivered by Purolator across Canada. On occasion, if your order is a large quantity of items, other freight delivery may be utilized.

I accidentally ordered the wrong product, can this be changed?

For your convenience, items purchased on the eStore can be returned to one of our Clean-it ®Centre locations

Exchanges can also be made by contacting Swish eStore Customer Care at eStore@swishclean.com or 1-833-437-8673. We'll arrange for your item to be picked up and exchanged.

What is your return policy?

Returning an online purchase is fast and easy. Contact Swish eStore Customer Care at eStore@swishclean.com or 1-833-437-8673.

ORDER PROCESSING

What forms of payment do you accept?

We accept VISA and Mastercard.

Is there a minimum quantity that can be ordered?

There is no minimum order quantity.

How safe is it to order online?

The Swish eStore uses the same encryption as our national banks, ensuring your personal and financial information is secure throughout the entire ordering process. For full details on our privacy policy, please visit our Privacy Policy page.

Do I have the ability to place an order outside of Canada?

Currently, online ordering is only available for the 10 provinces and 3 territories in Canada.

I cannot find my favourite Swish product on the eStore, how can I place my order?

Contact Swish eStore Customer Care eStore@swishclean.com or 1-833-437-8673.

I did not receive every item I ordered, who can I contact for assistance?

Please contact Swish eStore Customer Care at eStore@swishclean.com or phone 1-833-437-8673.

Are Swish eStore gift cards available for purchase?

No, not at this time, but let us know your interest in providing this as an option.



Not finding the answer to your question?

Send us your question via the form below and we will get back to you next business day.

Janitorial Product Questions and Answers
We're happy to help you in any way we can. Contact Customer Service today!