Swish eStore Customer Service:
Frequently Asked Questions
Who can purchase from the Swish eStore?
Anyone. Whether you require cleaning solutions and advice for your small, medium or large business or you’re simply cleaning your house, the Swish eStore is your one-stop-shop to give you the confidence and proper cleaning solutions to get the job done right.
Is the full Swish catalogue available on the eStore?
The eStore features our most popular cleaning solutions, tools and equipment for each cleaning task. For a listing of the complete Swish product selection, please visit the Swish Maintenance webage at www.swishclean.com.
Do I need a log in password to purchase?
Log in is not required as the site provides a guest checkout. We do require your email address to provide you with Order confirmation and updates. You can create a Swish eStore account to make it easy to reorder supplies, track your order history and access special sales promotions.
I already have a Swish corporate account. Is the Swish eStore replacing my existing corporate account?
No, Swish eStore service is separate from the Swish e-commerce ordering for corporate accounts. To log in to your corporate online account, visit www.swishclean.com.
I'm a current Swish Maintenance customer, if I order on the Swish eStore do I receive the same pricing?
The eStore is not connected to the commercial customer accounts. The eStore sales & promotions are different from commercial quotes.
SHIPPING & RETURNS
What is your shipping policy?
We’re committed to shipping in-stock items the next day. Equipment purchases and large orders may be subject to longer processing times as additional handling and logistical considerations are typically required before shipping. For clarification on your order, please contact our Swish eStore Customer Care team at [email protected] or 1-833-437-8673.
What are the shipping costs?
Shipping costs are calculated during checkout, and charges vary based on the delivery postal code.
What courier company do you use?
Your Swish eStore order will be delivered by Purolator across Canada. On occasion, if your order is a large quantity of items, other freight delivery may be utilized.
I accidentally ordered the wrong product, can this be changed?
For your convenience, items purchased on the eStore can be returned to one of our Clean-it ®Centre locations.
Exchanges can also be made by contacting Swish eStore Customer Care at [email protected] or 1-833-437-8673. We'll arrange for your item to be picked up and exchanged.
What is your return policy?
Returning an online purchase is fast and easy. Contact Swish eStore Customer Care at [email protected] or 1-833-437-8673.
What forms of payment do you accept?
We accept VISA and Mastercard.
Is there a minimum quantity that can be ordered?
There is no minimum order quantity.
How safe is it to order online?
Do I have the ability to place an order outside of Canada?
Currently, online ordering is only available for the 10 provinces and 3 territories in Canada.
I cannot find my favourite Swish product on the eStore, how can I place my order?
Contact Swish eStore Customer Care [email protected] or 1-833-437-8673.
I did not receive every item I ordered, who can I contact for assistance?
Please contact Swish eStore Customer Care at [email protected] or phone 1-833-437-8673.
Are Swish eStore gift cards available for purchase?
No, not at this time, but let us know your interest in providing this as an option.
Not finding the answer to your question?
Send us your question via the form below and we will get back to you next business day.